Conoce nuestra historia y compromiso | Tradicional
Acerca de AV Villas
History
1972 - The beginning of this great project
It had its origin in the Las Villas Savings and Housing Corporation, an entity created in 1972, specialized and with extensive experience in the financing of the construction sector, through the granting of loans within the UPAC system to both builders and buyers of real estate.
1998 - Member of Grupo AVAL
In 1998, the Bank was controlled by Grupo Aval Acciones y Valores S.A., which is the largest and most important financial group in the country, made up of Banco AV Villas; Banco de Occidente; Banco de Bogotá; the Pension and Severance Administrator; Porvenir S.A. and Banco Popular S.A.
2000 - A Growing Thought and Ideal
At the beginning of the year 2000, the Las Villas Corporation merged to absorb the Savings and Housing Corporation Ahorramas, an entity created in December 1972 and which had become part of the Aval Group in mid-1997. Thus, at the time of the merger, the sixth largest financial institution in the country by level of assets emerged, under the name of AV Villas Savings and Housing Corporation.
Subsequently, Law 546 of 1999 (Housing Law) was issued, which created the Real Value Unit (UVR), replacing the UPAC, and opened the way for the conversion of the CAVs into commercial banks. Therefore, as a result of the Housing Law, and in order to provide a greater diversity of products and services to its customers, in March 2002 AV Villas officially became a Commercial Bank.
TODAY - AV Villas Bank today
Its corporate purpose is to enter into and execute all operations legally permitted to commercial banks, subject to the requirements, restrictions and limitations imposed by law. Its majority shareholder is Grupo Aval Acciones y Valores S.A., which is why it is part of one of the most important financial conglomerates in the country.
Since 2002, the bank has undergone changes on the different fronts of its activity, consolidating its banking vocation through the launch of new products, such as current accounts, foreign exchange operations, consumer loans, free investment, treasury and business loans, without abandoning the traditional lines of savings deposits (accounts and CDTs). as well as individual and builder mortgage loans. In the same way, it has agile and secure electronic channels such as Audiovillas, Internet, ATMs, Pin Pad and payment points, which offer convenience and agility to its customers.
Banco AV Villas is in a creative and consolidation period, which aims at the strategic objective of achieving its growth, for which it has prepared; It has a competitive network of offices, its sales force has been trained and has at its disposal the best technology and efficient administrative support. The philosophy that underlies the Bank's current activity is summarized in the following postulates, disseminated and shared by its employees.
Mission, Vision
Our Mission
To grow alongside our customers and our people, always innovating.

Our Vision
To set the standard in the way of doing banking in a dynamic and innovative way.

Sala de Prensa
La sala de prensa del Banco AV Villas es punto de contacto para los diferentes medios de prensa acerca de los diferentes acontecimientos o noticias que han sido publicadas por el banco.
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Documentos
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Diciembre 20: AV Villas es recertificado por trabajar en diversidad e inclusión
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Diciembre 19: AV Villas y la billetera dale! unen su innovación para facilitar acceso al crédito
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Diciembre 17: AV Villas definió horarios de fin de año y destaca opciones digitales
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Noviembre 13: AV Villas, CarroYa y Mastercard presentan una tarjeta de crédito con beneficios exclusivos para conductores
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Septiembre 12: La calificación ‘AAA’ para AV Villas fue ratificada por BRC Ratings – S&P
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Agosto 26: Banco AV Villas emitirá Bonos Subordinados por $150.000 millones
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Agosto 23: Banco AV Villas recibe reconocimiento de Findeter por su compromiso con la financiación sostenible
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Documentos
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Marzo 29: AV Villas explica como disponer del dinero y realizar transacciones en Semana Santa por los canales digitales
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Marzo 26: El Banco AV Villas canalizó el año pasado más de $408 mil millones de los Alivios del Gobierno para empresas y personas naturales
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Febrero 23: Emisión de Bonos Ordinarios AV Villas superó 1,93 veces la oferta
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Documentos
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Diciembre 16: Banca Móvil e Internet, seguras opciones para hacer transacciones el fin de año
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Aagosto 14: Banco AV Villas y BikeHouse crean la primera Tarjeta de Crédito para aficionados y amantes del ciclismo
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Mayo 07: Inteligencia artificial: aliada del Banco AV Villas para la atención a cliente
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Abril 12: Cómo cuidar su dinero y transar con seguridad en Semana Santa
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Marzo 6: Team AV Villas Auteco: unión de dos grandes por el ciclismo colombiano
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Febrero 14: Banco AV Villas ofrece más de 100 transacciones a través de sus canales digitales
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Febrero 25: Ventura Plaza tiene su Tarjeta de Crédito compartida con el Banco AV Villas
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Enero 21: AV Villas récord en recolección de tapas para la Fundación Sanar: 23 toneladas entregadas en 2018
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Documentos
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Diciembre 07: Por 10 años consecutivos, Banco AV Villas con Calificación Triple A
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Marzo 26: El Banco AV Villas repartirá $72.812 millones en Dividendos
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Febrero 20 : AV Villas Team entra a competir en la categoría Sub-23 durante 2018
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Febrero 08: Transacciones por la aplicación AV Villas App se duplicaron en 2017
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Our Commitment
AV Villas sustainability
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In 2023 we updated our Sustainability Model from the dual materiality approach. This process made it possible to identify the impacts and opportunities in social, environmental and governance matters from a perspective of the environment towards the organization and from the organization to society, the economy and the environment, including the vision of stakeholders.
Our Sustainability Model is the reflection of the conviction of developing the business in a sustainable way and thus adding value to stakeholders, not only in the present, but in the long term. To achieve this purpose, we are guided by 4 strategic fronts that demonstrate our real commitment to the conscious progress of the country.
From strategy to action - materiality
Within each of the 6 pillars of the Model, we integrate the corresponding material issues, defined by the different stakeholders, as follows:
Alianzas y Membresías
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Financial consumers will have, during all times of their relationship with Banco AV Villas, the following rights:
- In accordance with the principle of due diligence, financial consumers have the right to receive products and services with safety and quality standards from Banco AV Villas, in accordance with the conditions offered and the obligations assumed by Banco AV Villas.
- To have at their disposal, under the terms established in this law and in the other special provisions, transparent, clear, truthful, timely and verifiable publicity and information on the characteristics of the products or services offered and/or supplied. In particular, the information provided by Banco AV Villas must be such that it allows and facilitates its comparison and understanding with respect to the different products and services offered in the market.
- To require due diligence in the provision of the service by Banco AV Villas.
- To receive adequate education regarding the different ways of implementing the products and services offered, their rights and obligations, as well as the costs that are generated on them, the markets and type of activity carried out by Banco AV Villas, as well as the various protection mechanisms established for the defense of their rights.
- Respectfully submit queries, petitions, requests, complaints, or claims to Banco AV Villas, the Financial Consumer Ombudsman, the Financial Superintendence of Colombia and self-regulatory bodies.
- The other rights established in Law 1328 of 2009 or in other provisions, and those contemplated in the instructions issued by the Financial Superintendence of Colombia.
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To file a claim or application with our Bank, you only need:
- Call our Service Line (Audiovillas) and tell us your concern at the following numbers:
TELÉFONO CIUDAD Linea única 018000518000 Nacional Audiovillas Transacciones (601) 3363199 Bogotá Audiovillas Servicio al Cliente (601) 4441777 Bogotá Audiovillas (604) 3256000 Medellín Audiovillas (602) 8859595 Cali Audiovillas (605) 3304330 Barranquilla Audiovillas (607) 6302980 Bucaramanga Online Chat: www.avvillas.com.co
The response will be delivered by two means:
- To the registered email.
- Or through any branch of the Bank
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The following are good practices for financial consumers' self-protection:
- Verify that the entity with which they wish to contract or use the products or services is authorized and supervised by the Financial Superintendence of Colombia.
- To find out about the products or services that you intend to purchase or use, inquiring about the general conditions of the operation; that is, the rights, obligations, costs, exclusions and restrictions applicable to the product or service, requiring the necessary, precise and sufficient verbal and written explanations that enable informed decision-making.
- Observe the instructions and recommendations given by the supervised entity on the management of financial products or services.
- Review the terms and conditions of the respective contract and its annexes, as well as keep the copies provided of said documents.
- To find out about the bodies and means available to the entity to present petitions, requests, complaints or claims.
- Get a timely response to every product or service request.
The failure of financial consumers to exercise their own protection practices does not imply the loss or disregard of their rights vis-à-vis the supervised entities and the competent authorities. Similarly, it does not exempt supervised entities from the special obligations enshrined in Law 1328 of 2009 with respect to financial consumers.
Financial consumers will have the duty to provide true, sufficient and timely information to Banco AV Villas and the competent authorities in the events in which they request it for the due fulfillment of their duties and to update the data that require it. In the same way, they will inform the Financial Superintendence of Colombia and the other competent authorities about entities that provide financial products or services without being legally authorized to do so.
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Banco AV Villas has the following special obligations:
- To provide information to the public regarding the Financial Consumer Ombudsmen, in accordance with the instructions given on this matter by the Financial Superintendence of Colombia.
- Deliver the product or provide the service properly, that is, under the conditions informed, offered or agreed with the financial consumer, and use adequate standards of safety and quality in the supply of the same.
- Provide understandable information and transparent, clear, truthful, and timely advertising about its products and services offered in the market.
- To have a Financial Consumer Service System (SAC), in the terms indicated in this law, in the decrees that regulate it and in the instructions issued in this regard by the Financial Superintendence of Colombia.
- Refrain from engaging in conduct that entails contractual abuses or from agreeing to clauses that may affect the balance of the contract or give rise to an abuse of a dominant contractual position.
- Prepare the contracts and annexes that regulate relations with customers, clearly, in characters legible to the naked eye, and make them available to them for acceptance. A copy of the documents that support the contractual relationship must be available to the respective client, and will contain the terms and conditions of the product or service, the rights and obligations, and the interest rates, prices or rates and the way to determine them.
- Refrain from making unagreed or uninformed charges to the financial consumer, in accordance with the terms established in the regulations on the matter, and have at their disposal the receipts or supports of payments, transactions or operations carried out through any channel offered by Banco AV Villas. The conservation of such receipts and supports must comply with the regulations on the matter.
- Refrain from making any charge for pre-judicial collection expenses without having carried out a real activity effectively aimed at such management, and without having previously informed the financial consumer of the value of the same. Collection procedures must be carried out respectfully and at appropriate times.
- Keep the information provided by the financial consumer confidential and that is confidential in the terms established in the corresponding regulations, without prejudice to its provision to the competent authorities.
- Provide proof of the status and/or specific conditions of the products on a specific date, when the financial consumer requests it, in accordance with the procedure established for this purpose, except in those cases in which Banco AV Villas is obliged to do so without the need for prior application.
- Attend to and respond in a timely manner to requests, complaints, or claims made by financial consumers, following the procedures established for this purpose, the provisions enshrined in this law, and in the other applicable regulations.
- Provide human, physical, and technological resources so that branches and agencies provide efficient and timely service to financial consumers.
- Allow its customers to consult the status of its products and services free of charge, at least once a month, through the channels indicated by Banco AV Villas.
- Have a link on its website to the site of the Financial Superintendence of Colombia dedicated to the financial consumer.
- Report to the Financial Superintendence of Colombia, in the manner indicated by the latter, the price of all products and services that are offered on a massive basis. This information must be permanently disclosed by Banco AV Villas in its branches, ATMs in its network and its website.
- Inform financial consumers, within the deadlines indicated by the Financial Superintendence of Colombia, through the respective channel and prior to carrying out the operation, the cost of the same, if any, providing them with the possibility of carrying it out or not.
- Have the appropriate electronic means and controls to provide efficient security to transactions, to the confidential information of financial consumers and to the networks that contain it.
- Collaborate in a timely and diligent manner with the Financial Consumer Ombudsman, the judicial and administrative authorities and self-regulatory bodies in the collection of information and the obtaining of evidence, in cases that are required, among others, those of fraud, theft or any other conduct that may constitute a punishable act carried out through the use of credit or debit cards, the performance of electronic or telephone transactions, as well as any other modality.
- Not to require the financial consumer to provide information that is already stored in Banco AV Villas or in its dependencies, branches or agencies, without prejudice to the obligation of the financial consumer to update the information that in accordance with the corresponding regulations so requires.
- Develop financial education programs and campaigns for its customers on the different products and services they provide, their obligations and rights and the costs of the products and services they provide, markets and types of supervised entities, as well as the different mechanisms established for the protection of their rights, according to the instructions given for this purpose by the Financial Superintendence of Colombia.
- The others provided for in Law 1328 of 2009, the concordant, complementary, regulatory rules, those that derive from the nature of the contract entered into or the service provided to financial consumers, as well as from the instructions issued by the Financial Superintendence of Colombia in the performance of its functions and the self-regulatory bodies in their regulations.
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The Colombian Financial System is made up of different types of Entities, among which we find the following:
Credit Establishments:- Banking Establishments – Banco AV Villas is part of this market.
- Financial Corporations.
- Financing Companies.
- Financial Cooperatives.
Financial Services Companies:
- Trust companies.
- General Deposit Warehouses.
- Pension and Severance Fund Administrators.
- Exchange Intermediation and Special Financial Services Companies.
- Capitalization Companies.
Insurance Companies and Intermediaries:
- Insurance Entities
- Insurance Companies.
- Insurance Cooperatives.
- Reinsurance Companies.
- Insurance Intermediaries
- Runners
- Agencies
- Agents
- Reinsurance Intermediaries
- Reinsurance Brokers
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Educación Financiera
Tenemos información útil para proyectar tu vida y tu dinero.
Método 90-10 para ahorrar
Cumple tus metas de ahorro con nuestro método 90-10, veras resultados al corto, mediano y largo plazo .

Construir presupuesto
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Compras por Internet
Te enseñamos cómo hacer compras en línea de manera segura y asi proteger tu información financiera.

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Avanzando Virtual
2025
Enero - Armar un presupuesto en 3 pasos
Febrero - 4 hábitos para comprar con seguridad por internet
Marzo - Llegó el momento de organizar el bolsillo personal
Abril - ¡Ojo que así roban tu información!
Mayo - Diferencias entre fechas clave de una Tarjeta de Crédito
Junio - ¿Gastar o invertir la prima? Esa es la cuestión
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2024
Enero -HACER UN PRESUPUESTO TE AYUDA A MINIMIZAR GASTOS
Febrero -Emprender en cinco pasos
Marzo - 5 estrategias para que los jóvenes ahorren
Abril - ¿Sabes para qué sirve una Cuenta de Nómina?
Mayo - ¿Sabes cuidar tu información financiera y personal?
Junio - ¿Cómo invierto mi Prima de mitad de año?
Julio - Los “gota a gota” en la era digital
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Septiembre - ¿Qué ganas por estar al día con tus créditos?
Octubre - Servicios públicos: cómo ahorrar dinero
Noviembre - Tres hábitos para aprovechar los descuentos pre-Navidad
Diciembre - ¿Cómo protegerte de los programas maliciosos?
2023
Enero - ¿Qué debe incluir un presupuesto?
Febrero - Cinco ventajas de usar la Banca Digital
Marzo - Ahorra como un inversionista
Abril - Cómo entender la Tasa de Interés en un Crédito
Mayo - “Llamadas Peligrosas”: cómo identificarlas
Junio - La Prima: impulso financiero para emprender
Julio - ¿Has escuchado de los Bolsillos Digitales?
Agosto - Lo que ganas por ser “buena paga”
Septiembre - ¿Qué ganas con revisar cada mes tu Presupuesto?
Octubre - Regla de oro que todo ahorrador necesita saber
Noviembre - 5 mandamientos para una compra exitosa en comercio electrónico
Diciembre - 5 precauciones al comprar por internet
2022
Enero - 5 pasos para construir un presupuesto
Febrero - 4 pasos para identificar si quieren robarte tus datos
Marzo - Consejos para que jóvenes utilicen bien el “billetico”
Abril - La información personal vale oro
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Junio - 5 Tips para “Gozarte” la prima
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Diciembre - Disfrutar las fiestas de fin de año con seguridad
2021
Enero - Nunca entregues tu información personal
Febrero - Disfruta los beneficios de hacer tu propio presupuesto
Marzo - ¿Cómo sacar provecho del dinero?
Abril - Estos datos de tus Tarjetas debes “súper” cuidar
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Junio - El valor de la Prima en las finanzas del hogar
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Consumidor Financiero es todo Cliente, Usuario o Cliente Potencial de las Entidades vigiladas por la Superintendencia Financiera de Colombia. Aquí encontrará información importante que le servirá de apoyo para conocer el funcionamiento del Sector y las reglas que rigen la protección del Consumidor Financiero.